# Payment problems and failed renewals

## Payment failed at checkout

- **Nothing is charged** for a failed payment.
- Try again, or choose another method in the Razorpay window (UPI, card or netbanking).
- For UPI, approve the request in your UPI app before it times out.
- For cards, make sure online and recurring payments are enabled with your bank.

## Autopay renewal did not go through

If a yearly renewal fails, **Billing** shows **Payment retrying**. Razorpay retries your saved payment method automatically for a while, and **your widgets keep working** during this time.

To fix it:

- Make sure your UPI account or card is active and has enough balance or limit.
- Follow the link in Razorpay's mandate email to update your payment method, or
- Purchase the plan again from **Billing**.

## Money was deducted but the plan is not active

Payments can take a few minutes to confirm. Refresh **Billing** after a few minutes. If the plan is still not active, email **support@ainygo.com** with the payment reference from your bank or UPI app and we will sort it out quickly. Any duplicate charge is refunded in full.

Source: https://docs.reviewpine.com/billing/payment-problems