# Refunds

Because you can try the full service free first, yearly payments are generally **non-refundable once the plan period has started**, including when auto-renew is switched off part-way through the year.

## We refund in full when

- You were charged twice for the same period.
- A renewal was charged after you had switched auto-renew off in your account.
- We could not provide the service for a paid period through our own fault.

For anything else, write to us. We look at every request fairly and individually.

## How to request a refund

1. Email **support@ainygo.com** from your account's email address **within 30 days** of the charge.
2. Include your **invoice number** and the reason.

We reply within 3 working days. Approved refunds go back to your original payment method and usually reach you within 5–7 working days, depending on your bank. A GST credit note is issued with every refund.


Full policy: [Cancellation and refunds](https://reviewpine.com/refund-policy).

Source: https://docs.reviewpine.com/billing/refunds