# Sign-in code not arriving

1. **Wait a minute** and check again. Email can take a moment.
2. **Check spam, junk, Promotions and Updates** folders, and search your inbox for "sign-in code".
3. **Check the address** you typed on the sign-in page.
4. **Request a new code** after about a minute with **Resend code**. Your newest code always works.
5. **Work email?** Some company filters hold automated email. Ask your IT team to allow our emails, or use another address.

Codes expire after 10 minutes. If nothing arrives after a few tries, email **support@reviewpine.com** from the same address.

Source: https://docs.reviewpine.com/troubleshooting/sign-in-code-not-arriving