Widget not showing on my website

Work through these checks in order. Most problems are solved by the first three.

1. Copy the code with the Copy button. On Manage Widgets, click Copy code and paste it again. Selecting text by hand can cut off the end of the line. The code must end with </script>.
2. Paste it in the page body. It should sit where the reviews should appear, not in the <head>, not inside an HTML comment, and not in a plain text or rich text box (use an HTML, Code or Embed element).
3. Publish and view the live page. Many builders (Webflow, Squarespace, Wix) do not run scripts inside the editor. Publish, then open the real page.
4. Scroll down to it. The widget loads when a visitor scrolls near it. Give it a second.
5. Try a private window. Ad blockers and privacy extensions can block embedded content. If it works in a private window with extensions off, an extension is the cause.
6. Check that the widget still exists on Manage Widgets, and that your trial or plan is active under Billing. A deleted widget or an ended plan shows a small notice rather than a blank space; see my widget shows a notice.
7. Opened the page as a file? Pages opened by double-clicking an .html file on your computer may block scripts in some browsers. Test on a real web address or local server.

Still stuck?#

Email [email protected] with the web address of the page and the widget name. A screenshot of your browser's console (right-click → Inspect → Console) helps us answer faster.