Refunds

Because you can try the full service free first, yearly payments are generally non-refundable once the plan period has started, including when auto-renew is switched off part-way through the year.

We refund in full when#

• You were charged twice for the same period.
• A renewal was charged after you had switched auto-renew off in your account.
• We could not provide the service for a paid period through our own fault.

For anything else, write to us. We look at every request fairly and individually.

How to request a refund#

1. Email [email protected] from your account's email address within 30 days of the charge.
2. Include your invoice number and the reason.

We reply within 3 working days. Approved refunds go back to your original payment method and usually reach you within 5–7 working days, depending on your bank. A GST credit note is issued with every refund.

Full policy: Cancellation and refunds.