Payment problems and failed renewals
What to do when a payment fails at checkout or an autopay renewal does not go through.
Payment failed at checkout#
- Nothing is charged for a failed payment.
- Try again, or choose another method in the Razorpay window (UPI, card or netbanking).
- For UPI, approve the request in your UPI app before it times out.
- For cards, make sure online and recurring payments are enabled with your bank.
Autopay renewal did not go through#
If a yearly renewal fails, Billing shows Payment retrying. Razorpay retries your saved payment method automatically for a while, and your widgets keep working during this time.
To fix it:
- Make sure your UPI account or card is active and has enough balance or limit.
- Follow the link in Razorpay's mandate email to update your payment method, or
- Purchase the plan again from Billing.
Money was deducted but the plan is not active#
Payments can take a few minutes to confirm. Refresh Billing after a few minutes. If the plan is still not active, email [email protected] with the payment reference from your bank or UPI app and we will sort it out quickly. Any duplicate charge is refunded in full.
Still stuck? Tell us what you are trying to do and we will help.Email support
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